Is the Customer always Right???
Delivered in an interactive, anecdotal, & optimistic way, long-time hotel concierge and cultural tourism expert Stephanie Leese Emrich offers 20+ years of insights on today’s customer service strategies.
Join us for an entertaining morning conversation~ one with actionable tools for your business to be used that same afternoon. With a functional one page punch list in hand, you will unleash the customer within…and reduce the fear factor of potentially negative clients in 2012!
Find out what's happening in Highland Parkwith free, real-time updates from Patch.
The focus will be on The Language of Service:
*five-star service levels to enchance front-line communication
Find out what's happening in Highland Parkwith free, real-time updates from Patch.
* heightening your already existing best practices
* injecting humor into the seemingly impossible
* and, paving the way for higher profit margins.
RSVP: $10/Members in advance; $20/non-Members or at the door
