Residents Give High Marks to Highland Park Services

The information below comes from the City of Highland Park.

According to the results of a survey conducted by the National Research Center, Inc. (NRC), 95 percent of Highland Park residents reported that the overall quality of life in Highland Park is “excellent” or “good.”

The National Citizen Survey is a collaborative effort between the NRC and the International City/County Management Association (ICMA), with more than 500 communities participating in the survey.

In May, the survey was mailed to 1,200 randomly selected residents in Highland Park. The survey queried residents’ opinions as to the quality of services provided in Highland Park. In addition, the survey assessed use of the amenities of the community and involvement by respondents in the civic and economic life of Highland Park. Completed surveys were mailed directly to the NRC in Boulder, Colorado, where the data were analyzed.

Other notable survey results from respondents include:
- 96% rated the cleanliness of Highland Park as “excellent” or “good”
- 94% were “very” or “somewhat” likely to recommend living in Highland Park
- 95% rated the overall quality of life in Highland Park as “excellent” or “good”
- 96% rated Highland Park as a place to live as “excellent” or “good”

Highland Park residents responded in impressing numbers. Typically the NRC receives completed surveys from only 25 to 40 percent of those who receive them, but the NRC received a high response rate of 41 percent from Highland Park residents. A strong response rate is extremely important as it increases the confidence that the respondents’ opinions reflect those of the community as a whole. The City also conducted the same survey in 2002, 2005 and 2008.

City staff will continue to review the responses to the 2012 citizen survey in the next few months. The City Council and staff will use the results to guide future efforts in the community. Survey results were also addressed at the September 10, 2012, Committee of the Whole meeting. To view the survey, visit www.cityhpil.com/citizensurvey.

For more information, please contact Emily Palm, Assistant to the City Manager, at (847) 926-1004/epalm@cityhpil.com.

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